Returns & Exchange :
New leaf does not have a return policy.
We offer hassle free EXCHANGE with no questions asked. You have 7 days from the date of delivery to make an exchange request . We will not be able to assist you with any information regarding returns or exchange on Instagram DM or any other email or contact number apart from the one mentioned on this page.
- We cannot arrange a return pickup for you unless you have received a damaged /wrong product.
- You have to arrange to send the product to our studio on your own in case of exchange.
- Products purchased during ANY SALE cannot be exchanged.
- Kindly allow 10 days from the delivery date for the exchange process.
- Please return your products unused in the same condition as you received it. If the products are found to be used or damaged we will not be able to help you with exchange.
- For exchange of the purchased product we might request you to share an image of your product/ s. for your order to qualify as an exchange.
- Feel free to get in touch with us if you have any doubts or you want further assistance by emailing us at firstname.lastname@example.org or send us a message on WhatsApp +91 7977515815. All your queries will be solved between
- Monday-Saturday, 11am- 6:00pm. All pending queries will be solved the next day.
- We do not work on SUNDAY or on National Holidays.
- We request you to keep all your communication with us either on email, or on WhatsApp for all your order related queries.
- Cancellations will only be possible till the order has not been dispatched from our warehouse.
- If you purchase from a retail store or 3rd party website other than www.newleafstore.co.in , the inquiry must be made directly through that retailer.
The order should be cancelled within 24hours of the order placed.
New Leaf reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.